Before You Install Fix Pack 3

Before you install the fix pack, first check whether Lotus Symphony 3 or Lotus Symphony 3 with Fix Pack 1 or Fix Pack 2 is installed. If neither of them is installed, the installation is halted and an error prompts that it is unable to find a valid target platform.
To confirm what version is installed

1. Click Help > About IBM Lotus Symphony. On Mac OS X, click IBM Lotus Symphony > About IBM Lotus Symphony. The About IBM Lotus Symphony window opens.
2. Check the Release and Revision numbers:
• If the Release number is 3.0.0 FP2, you have installed Lotus Symphony 3 with Fix Pack 2 and you can install IBM Lotus Symphony 3 Fix Pack 3 directly.
• If the Release number is 3.0.0 FP1, you have installed Lotus Symphony 3 with Fix Pack 1 and you can install IBM Lotus Symphony 3 Fix Pack 3 directly.
• If the Release number is 3.0.0, you have installed Lotus Symphony 3. Next, check whether the Revision number is 20101015.2340. If it is that number, you can directly install Fix Pack 3. Otherwise, you must download that version from the website, install it, and then install this fix pack.

Installing or uninstalling Fix Pack 3 on Windows Operating Systems

Installation instructions

You can use any of the following ways to install the fix pack: follow a wizard to install using a GUI, install it using a command line or install it in silent mode without any user interactions.

To install using a GUI:

1. Download Fix Pack 3 to a folder on your hard disk.
2. Double-click the Lotus_Symphony3_fp3.exe file and follow the wizard to complete the installation.
3. To verify that the installation is complete, click Help > About IBM Lotus Symphony and notice that the release number is changed to 3.0.0 FP3.

To force installation:

1. Download Fix Pack 3 to a folder on your hard disk and open a command window.
2. Enter the following command: Lotus_Symphony3_fp3.exe /s /a /s /v"HOTFIXACTION=INSTALL".

To install in silent mode:

1. Download Fix Pack 3 to a folder on your hard disk and open a command window.
2. Enter the following command: Lotus_Symphony3_fp3.exe /s /a /s /v"/lv c:\installogs.txt HOTFIXACTION=INSTALL /qn"

The log file installlogs.txt is created after installation. It is located in the same folder where you downloaded the fix pack.

Uninstallation instructions
To uninstall using a GUI:

1. Locate the Lotus_Symphony3_fp3.exe file in the folder where you downloaded the fix pack.
2. Double-click the Lotus_Symphony3_fp3.exe file and follow the wizard to complete the uninstallation.

To uninstall in silent unistallation mode:

1. Open a command window.
2. Enter the following command: Lotus_Symphony3_fp3.exe /s /a /s /v"/lv c:\installogs.txt HOTFIXACTION=UNINSTALL /qn"

The log file installlogs.txt will is created after uninstallation. It is located in the same folder where you downloaded the fix pack.

Frequently asked questions:

Question:Fix Pack 1 and Fix Pack 2 also contain many fixes. Do we need install Fix Pack 1 and Fix Pack 2 separately from Fix Pack 3 to get all the fixes?
Answer: No, Lotus Symphony 3 Fix Pack 3 contains all of the fixes in Fix Pack 1 and Fix Pack 2 and after installation, it replaces the previous fixpacks.

Question:What is a fix pack for? Are there any differences between formal release and a fix pack?
Answer: Fix packs are released periodically between major or maintenance versions to provide a greater level of stability. Fix packs go through the same level, regression and interoperability testing that occurs with maintenance versions. Fix packs are always cumulative and contain all of the fixes from previous ones.

Question:I am not an English user. Do I have to install the fix pack in my native language version?
Answer: No, fix packs are language independent and can be applied to any language version of Lotus Symphony 3.

Question: I am using Lotus Symphony language packages for Ubuntu, SuSe and Redhat. What is the sequence for installing or un-installing the fix pack and language packages?
Answer:

• For installation, make sure that the language packages are installed first. If the sequence is reversed, you must uninstall Fix Pack 3, install the language packages, and then you are able to install Fix Pack 3.
• To uninstall the languages packages, make sure that Fix Pack 3 is uninstalled first.

Question: What happens when I uninstall Fix Pack 3?
Answer:After uninstalling Fix Pack 3, the code level of Lotus Symphony is rolled back to version 3 directly. To roll back to Fix Pack 1 or Fix Pack 2, uninstall Fix Pack 3 and then install your required fixpack again.

Fixes contained in Fix Pack 3:

• Symphony freezes when Ctrl+Left is pressed at the beginning of lines with bullets.
• Symphony crashes when opens the sample .doc file that contains a user defined toolbar
• Left indentation of the paragraph lost when opening a .doc file in Symphony.
• The position of a graphic is changed when opening the .doc sample file in Symphony.
• Sometimes, Symphony crashes when new a numbering style is selected from the selection list.
• Header and footer are lost when opening a .docx file in Symphony.
• Symphony crashes when loading a .docx file that contains empty parent bullet styles.
• Symphony crashes when opening the sample document on Linux operating systems.
• Font size of all the hyperlinks become bigger, the font color is lost after editing the .doc file in Symphony.
• The custom properties field of a file cannot be changed after it is created
• Graphics in presentation are lost if the Symphony temporary files are missing
• Symphony freezes when opening a presentation that contains many complex graphics
• Spell check doesn't work properly when opening the .ppt file that is created by Symphony in Microsoft PowerPoint.
• Enhance the look and feel for the Calibri font
• The PNG graphics in template are damaged after the first slide in the presentation was modified and saved.
• Template does not display in Slide Templates window on the sidebar after save it to template organizer
• When the slide contains huge size bullets, it doesn't display properly in Symphony
• Texts on X or Y axis bar is not visible in screen show
• It takes long time to open the .pptx file that contains complicated tables in Symphony.
• The connection of shapes linked with connectors are broken in the duplicated slide
• New a presentation and then close Symphony application on MAC, sometimes Symphony crashes.
• The appearance of the Slide thumbnail are not acceptble.
• Pressing F5 or Shift+F5 to return to the current page of the slide show does not work.
• The order of chart data is not preserved when opening a bar chart that was created in Symphony 1.3
• Chart is incorrectly printed when printing in Handouts mode
• When apply Title Only layout to a slide, the background of the slide is changed
• Sometimes redundant text boxes are created after you click the text box button once.
• Table is always selected even put the cursor outside of the table
• Grid lost after double-clicking the Microsoft OLE objects in Symphony
• When creating or opening a presentation file, JAWS does not recognize the new name of the file.
• When the tips for a cell that contains validity criteria is too long, the text cannot be displayed completed.
• The sample spreadsheet cannot be saved when it contains invalid characters in the DataPilot table.
• If you delete the cell contents in the last line of a DataPilot source, the DataPilot range should be kept as it was.
• The range of sorting in instant filters should not include the first line
• Can not insert columns after any filter has been applied
• Open a large .xls sample file with DataPilot that contains invalid reference for Value, modify it and save, and Symphony crashes.
• When copying a sheet that contains a cell with a check box and it links to other cells, the link is not updated in the new sheet.
• The 3D pie chart becomes higher than the actual size when open the Excel file in Symphony
• The association of the images and their assigned macros breaks when opening the Excel file in Symphony
• The copy and paste behavior of emtpy cells with a background is incorrect
• The Excel files are corrupted in Microsoft Excel after editing in Symphony when the file contains two pilot tables with the same names in different sheets, and the pilot table is reference in VBA code.
• All fontworks are moved to the front of cells when any group is expandedp.
• Copy the style of cells from Microsoft Excel to Symphony, and if the style already exists, Symphony creates a duplicated one.
• Error message prompts when copying a cell with more than two lines of text to notes
• Trucations in check box label or radio button label
• Sometimes, Symphony crashes when opening the Microsoft Office item in the preference dialog
• Notes crashes when debugging Symphony Lotusscript code before opening any document.

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